• Before purchasing,hermes puzzle bag please read this page in conjunction with the notes at the bottom of the page, and by placing an order and making payment, you agree to be bound by the product conditions and notes.
• International shipping will be facilitated through our central shipping center in Japan. Please allow approximately 10 business days for us to handle the item, from dispatching it from our local store to preparing it for international shipping in our central shipping center.
• Tracking number will be provided only after the item reaches our central shipping center in Japan.
• Item details and descriptions have been translated by AI, so occasional mistakes may occur. If you encounter any issues, please don't hesitate to reach out to us.

PRODUCT INFORMATION

About Us

Rakuma is one of the most popular online flea markets in Japan and is operated by Rakuten Inc. We feature an incredibly wide selection of new and second-hand merchandise from thousands of individuals in Japan.

About Payment
• Only eBay managed payments are accepted.
• We do not do transactions outside of eBay.

Shipping & Taxes
• Free Shipping Worldwide.
• All items will be shipped via Japan Post with tracking service (EMS or ePacket).
• All orders will be shipped from Japan to the registered address on the buyer's eBay account.
• Shipments may be delayed due to bad weather, public holidays, customs office delays, and other conditions beyond our control.
• All customs duties, import taxes or related fees occurred during shipping are the responsibilities of the buyer. If you have any concerns, please inquire directly with your local customs office before making a purchase.

Return & Cancellation Policy
• All listed items are also available at our retail store and multiple online platforms in Japan. In the event that an item is out of stock or sold, we will issue a cancellation along with a full refund.
• If you wish to return an item for a refund, please contact us directly before initiating a return or opening a case.
• For damaged items or discrepancies with the item description, please reach out to us directly within 10 days of receiving the item, providing pictures of the damaged area or issues.
• Unless the item is damaged or does not match its description, buyers will be responsible for the return shipping fee.
>All returns must be shipped to our address in Japan with a tracking number.
>Refunds will be processed once the returned item has arrived safely.
• Buyers who violate eBay policies or misuse eBay's Money Back Guarantee will be reported and blocked from future purchases.